Currys PCWorld Phone Numbers and Emails

Customer Service:

  • +44 344 561 1234

Business Sales:

  • +44 344 561 6789

Discounts/ Rewards/ Cashback:

  • +44 345 608 0809
    Gift Cards

Investors/ Franchasing:

  • +44 121 415 7047

Sales/ Reservations:

  • +44 344 561 0000
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Currys PCWorld Emails:

Discounts/ Rewards/ Cashback
Gift Cards
Investors/ Franchising
Legal
Privacy Inquiries
Media
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help@currys.co.uk
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How to Contact Currys PCWorld

How to Contact Currys PCWorld

What Is the Currys PCWorld Customer Service Phone Number?

You can use different modes of communication to contact Currys customer service. The published Currys contact number that is widely used is +44-344-561-1234. For customers interested in getting Currys head office for business sales, the number to dial is +44-344-561-6789. If you wish to talk to the support team to claim discounts, rewards, or cashback, the Currys phone number is +44-345-608-0809. This number can also be used to enquire about gift cards offered by the company. There is a separate phone number for sales and reservations queries: +44-344-561-0000.

How Do I Contact Currys PCWorld Support Online via Live Chat?

Initiating live chat with the Currys contact team is another way to talk to the service team and seek the help you need. To start Currys live chat, open the official website and click Start a webchat at the bottom right corner of the screen. The digital assistant will try to help you with any queries. However, if you would like to talk to an expert via Currys online chat, it's best to do so during business hours. The operational hours are between 7:00 AM to 12:00 AM GMT all seven days of the week. Once you start the Currys help chat, you can enquire about delivery, tracking, repairs, returns, or general queries.

Can I Contact Currys PCWorld Customer Care via Email Address?

The company has published three Currys email addresses to ensure customers reach out to the specific team. The first Currys customer service email address is help@curry.co.uk. This email address is used for general inquiries and when you are unaware of which email address to be written. For privacy inquiries, the email address is dpo@dixonscarphone.com. There is another Currys email address to clear your doubts about gift cards. The email address is giftcardrequests@dixonsretail.com. While you won’t get an instant response, you will hear back from the support team within 24-48 hours.

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Contact Information

Currys PCWorld Website:

Currys PCWorld Help Center:

Corporate Office Address:

DSG Retail Limited
1 Portal Way
London, England W3 6RS
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: 10am – 5pm


Postal Address:

PO Box 1687,

Sheffield S2 5YA

More contact details

Currys PCWorld Customer Service Reviews

1.3 / 5
Bad
Nashet K
TV repairs

My tv screen was not working and I have spoken with the care service and they have booked me for engineer to came and have look hut no one was attended I called them again they advised me to take the to to the nearest stores and I have handed over the to to Brentford store and they have checked it and give me a receipt that they have received the to and told me to call the care service to let them know that that the tv at the store to pick up.
Few hours later they called me from the store in Brentford and said the tv screen Id broke and I have to pay to have it fixed and they hanged up .
I can confirm that the tv screen was not broken when I hand it to the store and they have checked before I left .
I have spoken with the customer service and made a complaint and they have been told Ill be contacted by 48 hours but no one called me yet, called again today and I was transferred to the technical team and they have no any information about the tv .
Please advise what I should do and who I should contact to know where my tv and when Ill have it fixed or replaced? Because it was broken at the store in Brentford.

Read full review
Christopher W Bxc
5 delivered 8k televisions not working properly
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

@CurrysServices
I purchased a 8k television for £5799 from currys in June 2022.
5 replacement models arrived all not working properly and my final replacement was in April 2023. Currys issued vouchers only for the reduced value which was £2000 less than the purchased value.
I took this up with the ombudsman who strangely enough ruled in my favour clearly stating that Currys should have refunded the purchase value.

The ombudsman even wrote the last phrase of the document stating "to avoid any misunderstanding, Currys must collect the TV and refund the value agreed".
Currys collected the television on Tuesday and I was assured that I would receive the refund within 72 hours. It is now 96 hours and no refund. I have just called currys and the first person said another 48 hours. Obviously I was not going to accept this so I asked to speak to a manager.

It was at this point the lady at currys became quite rude and after insisting several times to speak to a manager she finally put me on hold for 20 minutes. Eventually a manager named Mike from the online dept answered. I struggled to understand him and he basically told me someone would ring me on Monday. I am disabled and housebound, as Curry know because I was informed it is quite clearly and prominently showing on my account.

I reminded Currys that I am housebound and without a television get extremely bored and frustrated.
This has obviously been totally ignored and the Manager Mike said "if someone does phone you on Monday, you will then have to wait another 72 hours for the refund.
This is an absolute joke and no way to treat any person.
I will have no option but to raise another case with the ombudsman as Currys clearly are not following his judgement at all.

They were quick to collect the television, however, trying to get the due refund, which should be a simple procedure as laid out by the ombudsman is proving extremely difficult and frustrating.
Addition
Well it's now Wednesday the 9th and still no refund. I spent 3½ hours on the phone with Currys customer services Patricia who is possibly one of the rudest people I have ever spoken too and manager Zinhle who kept saying another 3-5 days which is obviously totally unacceptable.
I really am at a loss of how Currys can hold on to my £5000.

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Janice P Hrg
Terrible customer service. Quick enough to take your money but not so quick in dealing with problems would definitely think twice if taking out a care plan.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Both. Promised a phone call back never received one. I am totally disgusted with the level of customer service.

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How Good is Currys PCWorld's Customer Service?

Ryver Fre
Ryver Fre
Feels Disappointed | Dec 31, 2023

None excistence no one answered

Read full quote
Firoz R Qxx
Firoz R Qxx
Feels Disappointed | Dec 05, 2023

Appalling

Read full quote
Cricket Ryz
Cricket Ryz
Feels Disappointed | Sep 30, 2023

Great if you could speak to someone.if your buying its no prob but if you need someone no chance

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Zayah Zcm
Zayah Zcm
Feels Disappointed | Aug 26, 2023

After holding for 10 minutes I explained my query and got an answer , wether it was correct or not is unknown. I was reporting and asking if an advert on Facebook was genuine.

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Kelleen Qte
Kelleen Qte
Feels Disappointed | May 25, 2023

I wanted to speak to a human
I have a terminal illness and im on 24 7 Oxygen.
I needed a price of anAir purifier and Fan

Read full quote
Lakota Ubl
Lakota Ubl
Feels Disappointed | Apr 22, 2023

Worst customer service I have ever experienced

Read full quote

Summary of Currys PCWorld Customer Service Calls

5.1K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Currys PCWorld?

Shipping and Delivery Question:

  • “None delivery of item”
  • “Delivery”
  • “Have bought the wrong product I wanted a freezer and have got a fridge”

Product/ Service Question:

  • “Product support”
  • “Washer fitting leaking after 1 week”
  • “Buying a new computer”

Request for Information Question:

  • “About an apple card that i returned on Wednesday as it said that it had already been redeemed”
  • “About an Order”
  • “About my friend pc repair”

Return/ Replace Question:

  • “Return”
  • “Replacement beco washing machine fault with program error been replaced twice andblueup”
  • “Sent the replacement which wasn't the right television it should have been free sat tv”

Payments and Charges Question:

  • “I would like to buy bills”
  • “Make payment”
  • “Can't pay my monthly payment”

Refund Question:

  • “Wanted know if i got money back on fitting and taking my old dish washer they did fix or take my old dish washer back”
  • “Awaiting refund”
  • “For my money back”

Activation/ Cancellation Question:

  • “Cancel insurance on air flier”
  • “I need to cancel curry 365”
  • “I want to cancel a direct debit that should have been cancelled long before now”

Account Question:

  • “I went curry's pc world to stop taking money out of my bank account”
  • “I been block on my account”
  • “Accounts you have taken £50.00 for cloud when I no longer have the equipment”

Staff Question:

  • “Bad customer service”
  • “To speak to a customer service person”
  • “To book service”

Cards Question:

  • “Gift card amount”
  • “Gift card not working”
  • “Gift card To be reactivated as out of date has £169 on it”

Website/ Application Question:

  • “Wrb site security wont let me accrss thecshop”
  • “My application”
  • “Need a fridge/freezer urgently but your website is down”

Employment Question:

  • “I want to pay off my plan”
  • “Faulty job”
  • “To pay off amount on account”

Other Question:

  • “Order enquire”
  • “Money taken out off my bank”
  • “E-gift voucher”

About

Related Companies

Currys plc, TalkTalk, iD Mobile, Kotsovolos, DIXONS

Summary

Currys PC World is a retail company which specializes in sales of home electronics and household appliances. It was founded in 1884. The headquarters is based in Acton, London, UK. Currys PC World offers the following products: kitchen appliances, TV & entertainment, cameras, audio, and phones. It is also possible to purchase PC accessories. The company operates online and local stores. Currys PC World ships their products to all mainland UK and Northern Ireland addresses. Free delivery option is possible. The company accepts returns for refund or replacement within 30 calendar days of the receipt or delivery date. Available payment options are Visa, MasterCard, and American Express. Customers can also use PayPal and MasterPass services. Order status can be tracked in personal profile on the company website.

Currys PCWorld reviews and complaints

Currys PCWorld is ranked 503 out of 2905 in Appliances and Electronics category

Area Served

UK

Payment Methods

VISAPayPalMasterCard

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